FAQs
Frequently Asked Questions
our customer support team for assistance. We’re here to help!
Our TrueTouch® authentic silicone baby dolls are soft and squishy just like a real baby. For this reason, you will need to be gentle with your silicone doll. You might want to treat your silicone baby doll just like a real baby. Keep harsh chemicals away from their delicate skin, avoid extreme temperatures and keep them away from pets. Be careful when unboxing your new baby doll. Be sure to remove them from their box gently and do not pull on the limbs or tug them out of the box. Wipe them carefully with a lint cloth or a soft damp cloth if their arms or legs pick up fuzz. Treat your silicone baby dolls with tender loving care and they are sure to be a favorite part of your day for many years to come.
You can place an order directly on our website by browsing our products, adding items to your cart, and completing the checkout process. For detailed instructions, please refer to the “How to Order” section on our website.
We accept various payment methods, including credit/debit cards and PayPal. All transactions are processed securely.
If you are not satisfied with your purchase, you can request a refund within 30 days of delivery. Products must be unused and in their original packaging. Please refer to our full refund policy for more details.
Shipping times vary based on your location and the shipping method selected at checkout. You will receive tracking information once your order has shipped.
Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination.
If you receive a damaged or incorrect item, please contact our customer support team within 7 days of receipt. We will assist you in resolving the issue promptly.
Yes, we offer technical support for all our products. If you need assistance, please reach out to our customer support team.
You can contact our customer support team via email or phone. Our contact information is available on the “Contact Us” page of our website.
If you have any other questions, feel free to reach out—we’re here to help!
Our TrueTouch® authentic silicone dolls are not recommended for young children, but for adult collectors and those ages 14 and up. We do offer a line of dolls created for kids ages 3 and up. These can be shopped from our So Truly Mine® and Tiny Miracles collections.
All of our TrueTouch® authentic silicone baby dolls are rigorously tested for quality assurance, so by the time they arrive to your home, you can rest assured they are completely safe. However, these baby dolls are recommended for adult collectors and those ages 14 and up. If you are looking for toy dolls and dolls for children, you can find them as part of our So Truly Mine® and Tiny Miracles collections. We also offer several baby dolls that have been safety tested for ages 6 and up.